Delivery, Shipping & Returns
Thank you for choosing Tribu Spirit. Your order helps contribute to the preservation of indigenous wisdom as well as helping us plant 1 tree per order with our sustainability projects in Brazil.
Order Processing
All orders are processed the same day, excluding Sundays and Holidays. During periods of high order volume, processing times may be slightly extended.
Once your order ships, you will receive a shipping confirmation email with tracking information. If you did not receive it check your junk mail folder. Please contact the carrier you chose to have it shipped with to track your package, not us. It is the postal carriers responsiblity to make sure you receive your package once it leaves our hands.
We are not the post office; once the order leaves our hands, it is the postal carriers duty to get it to you on time. We are not responsible for lost, delayed or damaged packages.
Hours of Operation: Monday - Saturday: orders are processed the same day, cut off time is 3pm est. Sunday: we are closed.
USPS: takes 2-5 days from dispatch for US customers, depending on where you are located. In busy periods, this can extend slightly. The order is then dispatched by the relevant delivery method.
Canada: generally takes 7 -14 days. Depending on customs. This can vary greatly. Customers are responsible for customs, importation fees, & taxes. This means for standard post the delivery time sometimes is extended by a few days or weeks.
Delivery
99.9% of parcels are delivered on time. In very rare instances where a delivery is not received, we are asked to wait 4 - 8 weeks.
Any orders being rerouted, lost, or delayed are a postal system issue and a claim must be filed with the postal carrier after 30 days. We are not responsible. Including if the postal system documents that your parcel has been delivered and you claim it has not been.
Please note that we clearly give you your options when checking out. We are NOT responsible for lost parcels or parcels that do not have tracking. You MUST pay for tracking and the appropriate insurance in order to make a claim for a lost parcel or have it tracked. We can not track items if you did not click and pay for that option.
If a parcel is shipped back to us for any reason our standard procedure is as follows: We must wait for the parcel to be delivered back to us. We will then notify you with a store credit minus shipping & processing amount. You can also choose to have us re-ship you your items, and you will have to pay for postage again.
In order to file a claim with the postal system we have to wait a standard 30 days in order to do so. We thank you for your patience.
Chargebacks
We encourage you not to file a chargeback with the payment provider, it will get denied and you will waste your time.
Please try to resolve any issues with us directly via our email or phone at:
1-800- 840- 2091
You must provide proof and documentation.
Returns & Refunds
We do not replace or refund any undeliverable or lost items. We are also not responsible for this. This is a postal issue, and a claim will need to be filed after 30 days.
If any issues, please notify us in writing within 7 days of receiving your item here: usa@tribuspirit.com
All orders are final. Due to the nature of our products, we can not issue returns. No refund policy.
Products arriving damaged shall not be the responsibility of Tribu Spirit.
Incorrect ordering of goods or cancellation is subject to shipping, delivery and return costs paid by the customer.
Once the item has been used we cannot accept the items back and the customer is required to keep the goods.
Tribu Spirit is not responsible for return or exchange shipping costs. We reserve the right to deny a refund if the returned merchandise does not meet our return policy requireme
Store credits can be used online and are to be used within 12 months of issuance date.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality of merchandise check.
Trackable shipping services and purchasing shipping insurance is highly recommended for return items.
Returned Items are subject up to 20% restocking and return processing fee. Please allow 7-10 business days for the funds to appear back in your method of payment account.
Return Address :
Tribu Spirit
13611 S Dixie Hwy Ste #109-446
Miami, FL , 33176
QUESTIONS OR INQUIRIES
Email: usa@tribuspirit.com